Queue Management System

REDY is designed to reduce queues and improve the quality and speed of customer service

  • Reservation/retrieval of the ticket via ticket dispenser and/or smartphone
  • Monitoring of call status on indicators in the waiting room and/or smartphone
  • Automation of call and prioritization of clients according to service and call to appropriate counters/rooms 

An ecosystem optimized for the future

The system connects waiting rooms in order to provide equal, high-quality and timely information and service to end users (regardless of location) through a unique solution:

  • No installation - using WEB technologies allows access from almost any device
  • Real time - the client and the service provider have access to information about the state of the queues at any time
  • Exchange of information - clients can fill in advance forms about personal data or others that become available to the service provider
  • Notifications - automated sending of confirmations, notifications and reports via E-MAIL and SLACK

 

BASIC FUNCTIONS?

Client
  • Tracks the state, take ticket wherever or reserve the desired appointment (date and time)

  • It is possible to fill out a predefined form (personal data, service details, etc.)

  • Gets notifications when on turn

 

 

 
Service provider
  • Automated queue management process

  • Triage based on the selected service and type of client (e.g. emergency or VIP)

  • Calling priorities according to service/counter/employee

  • Several ways of issuing ticket- booking an appointment, via mobile phone, via a ticket dispenser

  • Possibility of integration with other systems

 

 

Aten
Dell
Giada
Kudo
Microsoft
Vestel
Walboard
Yealink
Officernd
Yeastar
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